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  • Can I collect my order?
    Absolutely! We are based at our Cheltenham site on Mondays and Thursdays and our Gloucester site on a Tuesday and therefore can arrange to take your order to one of our sites for collection between 10am - 2pm. Please choose the collection option at checkout and we will be in touch to arrange which site and collection date.
  • When will my order be delivered?
    Our online shop opens on the 1st April with all our vegetable and herb plugs and plants will be shipped from 22nd April onwards. We will be in touch via email on confirmation of order to give you an update, then you will receive a further email from us once your plants are scheduled for dispatch.
  • There is a problem in transit with the courier who do I contact?
    Occasionally this happens, please let us know asap by emailing hello@weareprojectgrow.com and our team will do our best to get things sorted out for you. Please include your order number and delivery postcode.
  • How will my plants arrive?
    If you have ordered vegetable or herb plugs these will arrive in biodegradable plant bags which are made of non-woven fabric allowing excellent water permeability and breathability. The bags allow protection for the delicate roots which can punch through grow bags and ensure moisture and nutrients are free to penetrate. These non-woven seedling bags can be planted directly into the ground and gradually degrade within 6-12 months depending on watering frequency, soil environment or weather conditions. You can also choose to have your plants delivered in plastic pots if your would prefer however these have an additional surcharge.
  • Some of the plants have been delayed or damaged in transit, what can I do?
    Your plants may look a little tired after their journey, particularly if their roots have become very dry, but this is usually nothing to worry about. They will soon bounce back after they've had a drink. We do our very best to pack your plants so they will not be damaged in transit however sadly sometimes this can happen. Please get in touch at hello@weareprojectgrow.com to let us know about the issue including photographs were possible and we will either resend you the affected plants, or if they are no longer available we will arrange a credit or refund. Please include your order number and delivery postcode.
  • I have received the wrong plants or some are missing?
    Firstly we are sorry your order isn't correct. Very occasionally our team can either pick the wrong set of plants or the wrong variety. Please email us at hello@weareprojectgrow.com to let us know about the error and we will sort it asap for you. If some of your plants are missing please check your delivery note as they may have been deliberately left out due to a delay/crop failure and we will be in touch with an email to explain the situation. If not, they were probably missed due to a packing error, so again we will sort this for you asap.
  • What is your refund policy?
    As a small business we recognise that occasionally things will go wrong that are out of our control. When such an occasion arises we will do our best to provide you with an outcome that is satisfactory. If there is an issue with your delivery such as a severe delay to your order after dispatch (more than 48 hours) or damage to the plants on delivery please let us know as soon as you can with accompanying pictures to hello@weareprojectgrow.com. In the event of such an issue occurring we will endeavor to advise on aftercare or arrange a refund or replacement as required. Your satisfaction is paramount to us. In the event of an issue occurring please notify us within 10 days of your order being received. It is important that you communicate any issues to us within this reasonable period in order that any issues can be dealt with by replacement or refund.
  • What is your shipping policy?
    All orders are dispatched via a next-day courier and you will be contacted by email as soon as your order has been dispatched with courier information. For customers in the Highlands and Channel Islands this is 48 hour delivery service. Please note that we do also offer a collection service from either our Cheltenham site on Mondays and Thursdays or from our Gloucester site on Tuesdays. Please choose collection at checkout and we will contact you to arrange site/collection date information.
  • What is your privacy policy?
    We take the use of your data very seriously and aim to comply with GDPR at all times. Click here for our Privacy Policy which describes how your personal information is collected, used, and shared when you visit or make a purchase from us.
  • What community projects do you fund?
    All plant sales currently fund the two community food projects we run as follows:- (1) THE FRESH HOPE GARDEN PROJECT - a Cheltenham based community garden growing vegetables, herbs and flowers for the Fresh Hope Food Pantry. This project provides vital choice to the pantry members to chemical free food that is locally grown with low food miles (the two sites are less than 0.1 miles from one another) and minimal packaging and zero waste. (2) GROW WITH WIGGLY - a Gloucester based community garden at the Gloucestershire Heritage Hub we aim to grow 50% of the vegetables used in Wiggly’s Gloucester courses as well as for the community of Kingsholm. We are working to prove the case for a more sustainable community food system growing chemical free plants and produce with low food miles (less than 0.5miles from Hub to kitchen) and all with zero packaging and waste. To find out more please visit our project pages.
  • Are you a charitable organisation?
    WE ARE PROJECT GROW CIC is a social enterprise built on charitable values however we are not a charity. Unlike a charity, a CIC gains a significant proportion of their income from trading. We sell plugs and plants to generate the vital funds needed to run our community growing projects across Gloucestershire.
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